Returns & Exchanges

How it Works

Select the items to return or exchange

Get a refund confirmation

Send it off when you can

Common Returns and Exchange Questions

Is it easy to return or exchange items?

Once your exchange or return is authorized (most are authorized immediately), you'll receive step-by-step instructions and a shipping label via email. The cost of the label will automatically be deducted from your refund.

How soon will I get my refund?

After our warehouse has checked out your items you'll receive your refund, which typically happens within three to five days.


What items are returnable?

You can return your collection piece within 14 days for a full refund. Returns must be in unused condition and in the original packaging. Shipping charges cannot be refunded. 

What items are non-refundable?

All sale, personalized, and special order items are final sale.

Can my item be repaired?

If you previously purchased an authentic Jennifer Zeuner Jewelry item that needs to be repaired please click here. Jennifer Zeuner Jewelry will repair your item within one-hundred and eighty (180) days of your purchase at no additional cost.

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